About me
I’m a senior content designer with over a decade of experience turning complicated topics into content people actually understand. Lately I’ve been chasing a new challenge—rethinking how content is written and organized so AI assistants can deliver answer users trust. I’ve managed content operations for large libraries, stewarded a company-wide content design system used across business units, and measured whether AI’s answers are any good, working closely with data science and ML engineering. I’ve hired, trained, and led writing teams through high-stakes seasons. I care about clarity, systems that scale, and bringing people along with me.
How I work
I do the hard thinking so the customer doesn’t have to. The simplest-looking content usually takes the most work. I chase down the truth and demystify it for customers.
I use both quantitative and qualitative data. Numbers tell me the what while customer feedback tells me the why and so what.
I think in systems, not one-offs. A single great article is good. A standard, a reusable component, or a process that makes the next hundred articles better is priceless.
I bring people with me. I’ve navigated busy seasons with shifting priorities and lots of change. The leadership I believe in is clear, kind, and honest.
Where I’ve been
Before content design, I was an email editor and a journalist. I ran newsletters reaching over a million readers and have experience in multimedia reporting. That foundation still shows up—I present facts clearly and respect the reader’s time.
Elisse Miller 